Enterprise Quality Credit Report Binzhou Tianhong Electric Co., Ltd.

Table of contents

  I. Introduction

1. Report preparation specification

2. Chairman's speech

3. Company profile

2. Quality credit report

1. Enterprise quality concept

2. Enterprise quality management

2.1 Quality management organization

2.2 Quality management in product design process

2.3 Quality management of production process 2.4 Quality management of auxiliary production process 2.5 Quality management of use process

2.6 Quality management system

Quality Integrity Management

3.1 Quality integrity management

3.2 Quality culture construction

4. Enterprise quality foundation

4.1 Enterprise product standards

4.2 Enterprise measurement level

4.3 Certification and accreditation

4.4 Quality inspection situation

Responsibility for product quality

5.1 Product quality level

5.2 Product after-sales responsibility

5.3 Corporate Social Responsibility

3. Conclusion of the report

Preface

Report preparation specification

Report content objectivity statement

The "Binzhou Tianhong Electric Appliance Co., Ltd. Quality Credit Report" is written in an objective and fair manner. The content of the report is true, effective, and in line with the actual situation of the company. The content of the report includes quality organization management system, product quality responsibility, quality integrity management, etc. The concept, system and measures of the company are regularly announced to accept the supervision and guidance of the society.

Scope of reporting organization: Binzhou Tianhong Electric Co., Ltd.

Report time frame: January 1, 2017 to December 31, 2017.

4. Report release cycle: This report is an annual report.

5. Report data description: All data in this report come from the actual situation or data of the company.

6. How to obtain the report: This report is published in the form of an online version and can be obtained on our company website.

Message from the Chairman

In the past ten years, Tianhong Company has developed from a family workshop to a large factory of 80,000 square meters today. The market has developed from domestic sales to overseas markets, and participated in the Canton Fair, Europe, America, and Asia International Kitchenware Exhibition. The product types range from a single ice cream cabinet to commercial refrigerators, western food equipment, white steel conditioning and dozens of series with nearly a thousand varieties. Production technology ranges from manual imitation to patented technology production. Up to now, the international market has expanded to 106 countries. Let the world's kitchenware industry remember "Tianhong Electric, sky rainbow".

Efficient operation, excellent management, elite team, unlimited vitality, providing one-stop solutions for commercial electrical appliances, creating a better living environment, and singing the business philosophy of Texhong people. Complete the work you promised as scheduled, treat everything realistically, use the principles of being a person to do things, and judge people by the results of doing things. Change the self-centered concept, respect each other, actively communicate, understand and cooperate, and share resources. Being good at discovering and solving problems means innovation, learning to think, and transforming inspiration and creativity into available products and services. Adapt to change, act now, change is always happening, be prepared for rapid change, pay attention to small changes early, and help the bigger changes that are coming. The quality standard of zero defect requires multi-dimensional and dynamic, but what meets the requirements will never change. If you do things right the first time, you will meet the requirements the first time.

The company is committed to developing the enterprise into a high-tech, high-quality kitchen equipment production group, creating higher value for employees, enterprises and society. "Repaying the society and building the country" is the lofty historical mission and glorious responsibility of Texhong people.

3. Company Profile

Binzhou Tianhong Electric Co., Ltd. is a Sino-Italian joint venture established in 2004. It is located in the "Chinese Kitchen Capital" - Pangjia Science and Technology Industrial Zone, Boxing County, Shandong Province, covering an area of 400,000 square meters and a building area of 200,000 square meters. The company specializes in the production of refrigerators, western food and white steel products. It integrates technology, industry and trade. Based on the principle of high starting point, high standard and high quality, the company is committed to developing domestic and overseas markets and has been famous for nearly 10 years.

The company currently has two technology research and development centers, which have gathered a group of technical personnel. Many of them come from first-class enterprises at home and abroad, and are recognized first-class engineers in the industry. The company has also signed long-term friendly cooperation contracts with some domestic universities and research institutes. The company actively introduces foreign technology and satisfies the growing needs of domestic and foreign customers. For example, it spent huge sums of money to purchase the patent right to use ice cream display cabinets from an Italian company, and hired well-known Italian engineers to serve as corporate consultants for a long time. This product not only fills the gap in China's refrigeration market, but also has been exported to more than 106 countries including Italy, Germany, Netherlands, Sweden, Russia, Belgium, Britain, India, Thailand, Lebanon, etc., and is well received by users.

The company is determined to forge ahead and keenly grasp the direction of market development. Our goal is to build the largest production base of commercial electrical appliances in China. Undoubtedly, the highlight products of Tianhong Company, that is, self-developed and produced, beautiful and well-crafted European series stainless steel refrigerators, display cabinets, ice cream cabinets, western food series, and white steel products, have made the company move forward a step towards the established goal. stride.

In terms of production management, the company strives to be in line with international standards. In terms of production hardware, it has a number of international advanced equipment, such as Amada and Trulaser laser equipment, Yawei and Nisshinbo CNC equipment, etc. The products are completely made of environmentally friendly materials, and a refrigeration performance testing room that meets international standards has been built. A full set of testing equipment from Inficon, Galileo and Italian Dixell company has been introduced, and the international advanced ISO9001 management system and 6S management system have been adopted. The strict CE, GS, BRC, RoHS, BSCI, ISO14000, OHSAS18000 certifications ensure product quality. Texhong Company is willing to continue to provide high-quality products and services to domestic and foreign customers in line with the principle of treating people with integrity, equality and mutual benefit, and sincerely welcomes domestic and foreign customers For more information, visit the factory for guidance.

1. Quality credit report

1. Enterprise quality concept

The corporate quality philosophy is that requirements are multi-dimensional and dynamic, but those that meet the requirements will never change. If you do things right the first time, you will meet the requirements the first time. "Professional management, innovation and pragmatism, brand building" is the policy of the enterprise. The most important weapon for an enterprise to survive, develop and gain a firm foothold in the fierce competition is product quality. It not only involves all functional departments of the enterprise, runs through all links of scientific research, production, sales, procurement, etc., but also covers personnel awareness, quality system, production and operation, and even hardware such as machinery and equipment. From the leadership decision-making level to each employee's awareness and understanding of quality and quality work, this plays an extremely important role in influencing and restricting quality behavior. Quality awareness is established and influenced through enterprise quality management, quality education, and quality responsibility, and is slowly and gradually formed through the quality incentive mechanism to self-regulate. Tianhong Electric regards quality as its life, strictly controls product quality, strictly controls the whole process from raw material procurement to production, and is meticulous in every link. High-quality products make customers feel at ease and satisfied, and the popularity and credibility of the corporate brand will be continuously improved, and the company will remain invincible.

2. Enterprise quality management

2.1 Quality management organization

The company's quality management organization is led by the chairman and the general manager is mainly responsible. It consists of equipment department, technology research and development department, trade department, quality control department and production department. The technical quality inspection department is responsible for the implementation, ensuring the unified quality management, unified planning and unified arrangement of the whole process.

2.2 Quality management in product design process

Development and testing of new products, product production process design, trial production appraisal, formulation and management of product quality and work quality standards, and other technical preparation processes.

2.3 Analysis of quality management standards in the production process and incoming inspection of materials, control and inspection of product quality in the production process, quality control and inspection of product storage and transportation, and control and evaluation of employee work quality in the production process. 2.4 Control and evaluation of work quality of the quality management auxiliary departments in the production auxiliary process, training of quality management cadres, quality management education of all employees, leadership of the quality management system and analysis of their functional work performance, quality management institutions and their teams Research on specific issues of quality assurance. 2.5 Quality management of the use process

The essence of product quality is the use effect reflected by customers, including the control and evaluation of sales and service system work quality, feedback and control of market conditions and customer opinions

2.6 Quality management system

Plan P (PLAN), implement D (DO), check C (CHECK), and deal with A (ACTION). The first is to propose a plan, and then implement it through various departments, and strictly implement it according to the requirements of ISO9001, ISO14000 and OHSAS1800 management systems.

The so-called total quality management is "through the participation of all employees to improve processes, products, services and company culture, so as to produce 100% qualified products and achieve customer satisfaction, thereby gaining competitive advantage and long-term success.

Quality Integrity Management

3.1 Quality integrity management

Our company solemnly promises to the whole society, and with this self-discipline:

1. Firmly establish the idea of "quality first", continuously enhance quality awareness and social responsibility awareness, ensure and improve product quality, implement the main responsibility of enterprise quality, meet customer expectations and individual needs for high-quality products, and enhance customer purchase confidence.

2. People can't stand without trust, and business can't thrive without trust. Our company guarantees civilized business, honesty, taxation according to regulations, operation according to law, strict fulfillment of promises, contract and trustworthiness, and establishment of a brand of integrity.

3. Strictly abide by the "Product Quality Law", "Standardization Law", "Measurement Law" and other laws and regulations, strictly implement product standards, meet customer requirements, eliminate false propaganda, resolutely resist untrustworthy and illegal acts such as counterfeiting and defrauding customers, and do not infringe other The legitimate rights and interests of enterprises follow the principles of fair, open and just competition, abide by market rules, carry out orderly competition, and build a market environment for honest management and fair competition.

4. Strengthen the quality management of all employees, the whole process and all aspects, implement advanced quality management methods, improve the quality assurance system, standardization system and measurement assurance system, and strictly control the quality of raw materials, production process, product delivery, storage, transportation and sales in the whole process .

5. Strengthen the construction of the quality and integrity system, effectively guarantee product quality, improve the service system, and be ready to provide after-sales service for customers at any time, and provide customers with all conveniences.

Our company strictly fulfills the above commitments. If there is any violation, we will accept the untrustworthy and illegal behaviors into the bad credit records and disclose them to the public; we will actively accept the supervision of the government, various industries and all walks of life.

3.2 Quality culture construction

Quality culture is an important part of corporate culture, and it is a comprehensive reflection of the purpose, concept and code of conduct pursued by the company in terms of quality. The core competitiveness of modern enterprises is not products and services, but excellent corporate culture.

The corporate quality culture is the sum of all the activities around the quality issues formed in the long-term quality management activities of the enterprise, which embodies the unique quality values of the enterprise. Enterprise quality culture is people-oriented. It is the manager who can let the employees worry about and accomplish their goals. It can stimulate the potential of employees and respect their individuality. It is an environment that makes employees work happily. What restricts the development of an enterprise is not the product technology, but often the quality awareness of the product. Only when an employee is full of confidence and hope can they exert their best capabilities. Quality culture is the embodiment of the value of employees. Once formed, it becomes an enterprise quality culture, which allows new employees to work in accordance with this culture, otherwise they will not be able to adapt to the enterprise environment.

Enterprises should induce employees to do what they want in the system, so that employees have the opportunity to display their talents, establish an incentive mechanism, use material incentives, and establish a systematic salary system; use spiritual incentives, give full play to the role of role models, and establish a scientific evaluation mechanism. After the behavior layer and the system layer are formed, let employees form a code of conduct, a belief, and a habit. When the quality culture is reflected in the practice of total quality management of the enterprise, it can provide effective support for the implementation of quality management. The essence of quality culture construction is to optimize and enhance the corporate culture. ".

Enterprise quality foundation

4.1 Enterprise product standards

Facing the fierce competition in the domestic and foreign markets, our company strictly follows the national and industry standards for production management and quality control, and at the same time actively adopts international and foreign standards to establish and control the quality management system and production process. From the one-stop production management of product raw material procurement, physical and chemical analysis and testing, production and processing, assembly and testing, and after-sales service, the company adheres to the quality of "process control, quality control by everyone, continuous product improvement, and customer satisfaction". Policy, strictly control each process of the production process to ensure product quality.

4.2 Enterprise measurement level

The enterprise has established a complete measurement and inspection system, and obtained the measurement qualification confirmation certificate in 2017. The measurement work in the aspects of product quality, operation and management, energy saving and consumption reduction of the enterprise has met the measurement qualification confirmation conditions.

4.3 Certification and accreditation

Certificate

Passed ISO19001

Passed EU CE certification

Passed 3C certification

Passed BRC, BCE certification

Passed ISO1800 certification

Passed ISO4001

Passed GS certification

Passed CE certification

Passed ETL certification

4.4 Quality inspection situation

A ledger for testing equipment has been established, and corresponding maintenance plans have been formulated for testing instruments and equipment. Including the quality management of the product design process, the quality management of the production process, the quality management of the production auxiliary process, and the quality management of the use process. The personnel who use the inspection equipment must undergo professional training and can only take up their posts after passing the examination. The quality inspectors also regularly exchange various problems encountered in the inspection, so as to formulate corrective measures in time for the problems, improve the inspection level and work quality, and achieve the goal of zero defect in enterprise quality. Various systems, job responsibilities, and instrument operating procedures , safety common sense, precautions, etc. on the wall for implementation. Strengthen the construction of quality supervision teams, strengthen the education and training of supervisors, continuously improve their quality, perfect supervision methods, improve quality improvement capabilities, and enhance their authority and effectiveness.

5. Product quality responsibility

5.1 Product quality level

The products are strictly implemented in accordance with the requirements of ISO9001, ISO14000 and OHSAS18000 management systems. 5.2 Product after-sales responsibility

We strictly implement the "After-sales Service Commitment", and we firmly believe that high-quality, systematic, comprehensive and fast service is the foundation of business development. After years of continuous exploration and progress, we have formed a service concept of taking customers as the core and quality as the first life of the enterprise. And with strict management, advanced technology to create a domestic first-class service enterprise as the goal. Developed standardized management

System, strict process system, guarantee product quality, achieve customer satisfaction quality policy, adhere to the principle of customer first, build a good sales service system, and provide customers with high-quality pre-sales, sales and after-sales services!

1. Pre-sale service commitment

Provide professional consultation and answer your professional technical questions within two hours.

Provide detailed information, send the required information within one day, and try to receive it within two days.

Provide a reasonable quotation, and provide a reasonable quotation within two hours.

Provide inspection reception, receive your inspection at any time, and try our best to provide various convenient conditions for your inspection work.

2. In-sale service commitment

Use the national unified industrial product sales contract to sign contracts and technical agreements with you.

We will try our best to provide you with high-quality services on time and according to quantity, and use the best transportation service to ensure that the goods received are in good condition.

Actively communicate with users, respect user arrangements, and provide users with thoughtful technical support.

Provide you with installation, commissioning and training services according to the contract.

Regardless of the size of the contract, all customers are fair in terms of price and service.

3. Time-limited after-sales service commitment

1. We will provide relevant technical training and technical information according to customer requirements.

2. If the product has quality problems, it will be guaranteed free of charge within one year and maintained for life. If there is a contract, the service will be provided according to the contract.

3. We promise to conduct telephone guidance within one hour, and you can troubleshoot simple equipment failures by yourself.

4. For small 5kg equipment, troubleshoot within 3 days or provide new equipment for your temporary use until the damaged equipment is repaired.

5. We provide long-term spare parts for all the equipment we sell, except as stipulated in the contract.

Product after-sales service commitment unit: Binzhou Tianhong Electric Co., Ltd.

5.3 Corporate Social Responsibility

It is the highest honor and achievement of every social individual to adhere to corporate social responsibility and always strive to contribute to the development and progress of society while meeting individual needs.

At present, environmental protection laws and regulations are becoming more and more perfect, and environmental pollution and personal health are getting more and more attention. The company has formulated the "Energy Management Work System" and "Energy Conservation and Consumption Reduction Management System" to strictly implement them.

"Safety production is everyone's responsibility", "safety first, prevention first", all employees should strictly abide by safety technical operation rules and various safety production systems, and prevent illegal operations. Special types of work such as electricians, welders, drivers, etc., should be professionally trained and passed the examination before they can work with certificates. For factories, production lines, and equipment that do not meet the elements of safe production and pose serious dangers, each employee has the right to suggest that the operation should be stopped , and report to the superior in time for handling until it is resolved. Before production operations, equipment and facilities must be strictly inspected to eliminate hidden dangers. During production operations, you must concentrate, stick to your post, and strictly follow the operating procedures. It is strictly forbidden to hand over your work to others without authorization. It is strictly forbidden to do things that have nothing to do with the job while working. When leaving get off work, in addition to cutting off the power supply and gas source, extinguishing the fire, and cleaning up the site, employees also need to strictly implement the seamless shift handover system. The workshop director should inspect and confirm that it is correct before allowing employees to leave the workplace. To establish a safe production environment, all work should be based on the premise of safety.

Conclusion of the report

In 2004, Binzhou Tianhong Electric Appliance Co., Ltd. was an enterprise of "observing contracts and valuing credit". Quality and integrity have become our company's intangible assets. Dr. Zhu Lan, the world's quality master, said that "the 21st century is the century of quality". In today's economic globalization, quality development has become a world trend. We, Texhong Company, will effectively implement quality management into enterprise management, enhance enterprise competitiveness, improve efficiency, save costs, and achieve excellent results through excellent processes.

Tianhong people are marching towards the goal of building a century-old enterprise and building a first-class kitchenware base in China and the world through their own efforts and hard work with high fighting spirit and great enthusiasm!